8th Forum: Agenda

Managing people and innovation in healthcare

9am – 9.30am

Opening keynote “Money and people – the currencies of healthcare”

Katharina Janus, Professor of Healthcare Management and Managing Director of the Center for Healthcare Management at Columbia University, New York, USA, and Paris, France; President of ENJOY STRATEGY, Paris, France

9.30am – 10am

Keynote “Welcome to Paris: People and money from a global citizen perspective”

Jean-Louis Schilansky, President of Medef, Grand Paris, France, and President of Business European Capital Cities

10am – 10.30am

Keynote “From weed to medicine: How medical cannabis is shifting paradigms in medicine”

Mark Ware, Chief Medical Officer, Canopy Growth, Canada

10.30am – 11am

Café en terrasse

11am – 11.30am

Setting the stage: The art and science of sustainable healthcare innovation

Insights by Katharina Janus

11.30am – 12pm

Towards a unified definition of medical cannabis and its applications in Europe and beyond (Presentation of cross-national report funded by the Center for Healthcare Management)

Moderated by Katharina Janus

Distinguished speaker & discussant:

• Béchir Bouderbala, Public Affairs Consultant, Paris, France
• Yann Bisiou, maître de conférences, Université Montpellier, France

12pm – 1pm

Keynote panel: “It’s about the future in patient care – medical cannabis as a healthcare innovation”

Distinguished speakers:

• Tina Horsted, Owner and founder of the Pain Clinic Min Smerte Copenhagen, Denmark
• Sirpa Pietikainen, Member of the European Parliament, Brussels, Belgium
• Mark Ware, Chief Medical Officer, Canopy Growth, Canada

1pm – 2pm

Lunch

2pm – 5pm (including a rolling coffee break)

Keynote panel and roundtable discussion: The case of Kaiser Permanente California

The following cases will be presented as TED talks and then discussed at the round tables, followed by a results presentation.

eHospital Safety Net

eHospital Safety Net is a remote monitoring program that helps ensure the consistency and quality of care provided to patients during hospital stays in Kaiser Permanente Northern California.  Nurses at a virtual hub scan patient data generated by the electronic medical record.  When they detect a potential care gap, using agreed upon algorithms, they phone a nurse manager at the local hospital to alert them of the patient’s situation.  The virtual team also looks for system level issues that don’t require an immediate phone call but are documented for review by the local team at a later date.  Health care is complex and this program provides an extra layer of support to nurses and physicians at the bedside.  The targeted care gaps were determined by speaking to numerous providers across the organization and asking them a simple question:  “What keeps you up at night?”  Hospital staff appreciated that the program was implemented in a methodical and judicious manner ensuring that the communication pathways met the needs of the local teams rather than a quality review.  

Care Plus Program

The care of complex needs patients is extremely challenging from the care delivery, systems based, and business perspectives.  The Care Plus program at Kaiser Permanente Northern California uses predictive modeling to prospectively identify patients that would benefit from a case management team that assumes responsibility for the full spectrum of care a person might require.  The design of the program first included input from patients, families, existing teams, and physicians.  During the implementation phase of the program, measurements of success included not only clinical/business outcomes but also patient/provider subjective impressions of the experience.  Provider feedback is instrumental into developing workflows, validating assumptions, and building upon the early successes of the work.

Acute care in the home

The future of hospital care lies beyond four walls of the hospital.  While the hospital setting can provide life-saving treatment, it can also expose patients to risks – infection, delirium, low-quality sleep, lack of ambulation – all of which disrupt the healing process.  Kaiser Permanente Northern California has embarked on a journey to build a model that delivers acute care in the home – a setting that maximizes benefits, minimizes risk, and creates an optimal experience for patients.  Existing programs within our system have already made progress to this end but also have proved challenging to scale.  By utilizing a human-centered design approach, partnering with multi-disciplinary stakeholders, and incorporating learning from existing programs, we aim to produce a model that can be scaled to address a much broader population of patients who currently “have to be admitted” to a hospital building.

Discussion questions:

• How can design thinking provide an approach to translate trends into practice? Human centered design in an integrated system.
• What will the future shape of the healthcare workforce look like? How will roles & responsibilities change?
• How can we achieve EEE (Extreme Employee Engagement) to improve outcomes and control performance?
• Is the healthcare ecosystem shaking in light of innovative technologies?
• What’s the continued impact of health information technology and artificial intelligence on healthcare organizations and employee engagement?

Moderated by Katharina Janus

Distinguished speakers:

• Stephen Parodi, Associate Executive Director, The Permanente Medical Group, Executive Vice President, The Permanente Federation, Oakland, USA
• Heather Brown, Regional Director, Hospital Operations and Performance at Kaiser Permanente
• Vivian Reyes, Regional Medical Director, Hospital Operations at The Permanente Medical Group

Managing finance and culture in healthcare

9.00am – 9.30am

Keynote “Trends in healthcare market investments”

Michael Heise, Chief Economist of Allianz SE, Munich, Germany

9.30am – 10am

Keynote “Growth and operations – How to balance interests between shareholders and the constraints of a start-up reality”

Angelo Moesslang, Chief Executive Officer, InGeneron, Boston, USA

10am – 10.30am

Expert exchange: Merging the macro and micro perspectives

Michael Heise, Chief Economist of Allianz SE, Munich, Germany

Angelo Moesslang, Chief Executive Officer, InGeneron, Boston, USA

10.30am – 11am

Café en terrasse

11am – 12pm

Keynote “How to balance customer needs, market opportunity and regulatory challenges – Insights from Europe’s first online pharmacy founder and revolutionary entrepreneur”

Ralf Däinghaus, CEO of medAspis and founder and former CEO of docmorris, Düsseldorf, Germany

12pm – 1pm

Lunch

1pm – 2pm

Keynote panel: Teleconsultation as a future approach to care provision

• Will remote monitoring become reality?
• How does country-specific legislation influence the ability to adapt to adopt?
• Can I live in Paris and consult my patients in California?
• Remote consultation for better access to care

Moderated by Katharina Janus

Distinguished speakers:

• Florence Gaudry-Perkins, Head of Strategy & International Development, Health for Development (H4D), Paris, France
• Walter Kopp, President of Medical Management Services, USA
• Stephen Parodi, Associate Executive Director, The Permanente Medical Group, Executive Vice President, The Permanente Federation, Oakland, USA

2pm – 2.30pm

Expert Exchange: Cultural Sensitivity in an international context – the rule changer for drugs, devices and other innovations

• How can we streamline processes & drive excellence in healthcare? The micro perspective
• Lean management and six sigma strategies in the daily life of healthcare – the case of professional culture.
• How to bring experts of different cultures together to initiate large-scale international comparisons? Insights from the OECD.

Moderated by Katharina Janus

Distinguished speakers:

• Francesca Colombo, Head of the Health Division, Organisation for Economic Co-operation and Development (OECD), Paris, France
• Thomas Rundall, Henry J. Kaiser, Emeritus Professor of Organized Health Systems, School of Public Health, University of California, Berkeley, CA, USA

2.30pm – 3pm

Wrap-up and closing: What are the key messages for management and policy?

Katharina Janus, Professor of Healthcare Management and Managing Director of the Center for Healthcare Management at Columbia University, New York, USA, and Paris, France; President of ENJOY STRATEGY, Paris, France

3pm

Farewell